March 23 Policy Workshops
Posted: Mon Mar 16, 2015 6:59 pm
Monday, March 23rd
CITY RESPONSE TO CITIZEN REQUESTS FOR SERVICE (9 am to 11 am)
What are the access points the public uses to apply for City services? From all of the customer calls and emails the City receives, what do they tell us about the services that citizens are calling about? How does the City use this data?
- Ray Baray, Chief of Staff, City Manager’s Office
- Cindi Perez, Process Manager, Austin 3-1-1
- Valerie Harris, Executive Assistant, Automated Citizen Assistance Program (ACAP)
- Carl Smart, Director, Austin Code Department
- Brian Manley, Assistant Chief, Austin Police Department
PUBLIC SAFETY SERVICE DELIVERY (12:30 pm to 2:30 pm)
What is the City’s approach to public safety service delivery?
- Rey Arellano, Assistant City Manager
What are the opportunities for improving public safety?
- Dr. Kim Rossmo, Professor and Director of the Center for Geospatial Intelligence and Investigation in the Department of Criminal Justice, Texas State University
- Roger Jefferies, Travis County Justice & Public Safety Executive
What is the community’s role in partnering with public safety to keep neighborhoods safe?
- Cary Roberts, Executive Director, Greater Austin Crime Commission
- Bruce Mills, Downtown Austin Community Court Advisory Committee
What is the community expectation for how the City of Austin responds to disaster recovery efforts during citywide emergencies and keeps the community informed?
-Josh Jackson, Regional Disaster Program Officer, Red Cross
-Bill Bischof, FEMA Region 6 Community Preparedness
Other Voices:
- Downtown Austin Alliance
- Others
CITY RESPONSE TO CITIZEN REQUESTS FOR SERVICE (9 am to 11 am)
What are the access points the public uses to apply for City services? From all of the customer calls and emails the City receives, what do they tell us about the services that citizens are calling about? How does the City use this data?
- Ray Baray, Chief of Staff, City Manager’s Office
- Cindi Perez, Process Manager, Austin 3-1-1
- Valerie Harris, Executive Assistant, Automated Citizen Assistance Program (ACAP)
- Carl Smart, Director, Austin Code Department
- Brian Manley, Assistant Chief, Austin Police Department
PUBLIC SAFETY SERVICE DELIVERY (12:30 pm to 2:30 pm)
What is the City’s approach to public safety service delivery?
- Rey Arellano, Assistant City Manager
What are the opportunities for improving public safety?
- Dr. Kim Rossmo, Professor and Director of the Center for Geospatial Intelligence and Investigation in the Department of Criminal Justice, Texas State University
- Roger Jefferies, Travis County Justice & Public Safety Executive
What is the community’s role in partnering with public safety to keep neighborhoods safe?
- Cary Roberts, Executive Director, Greater Austin Crime Commission
- Bruce Mills, Downtown Austin Community Court Advisory Committee
What is the community expectation for how the City of Austin responds to disaster recovery efforts during citywide emergencies and keeps the community informed?
-Josh Jackson, Regional Disaster Program Officer, Red Cross
-Bill Bischof, FEMA Region 6 Community Preparedness
Other Voices:
- Downtown Austin Alliance
- Others